Customer Testimonials

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DealerRater Nov 28, 2023

it was a pleasure dealing with Jeff Terranella and the team there at LaFontaine Ford!!

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DealerRater Nov 6, 2023

Dan Cheney and Dave Manges made the buying experience pleasant and made sure I understood all the features before driving off. Was totally worth driving 100 miles round trip for a great deal.

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DealerRater Nov 2, 2023

Dealership is friendly, My salesman Dave Lalonde is very knowledgeable and helpful. Working with them is easy and efficient. I would definitely recommend LaFontaine Ford.

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DealerRater Nov 2, 2023

So happy to meet a fabulous representative who went above & beyond to assist me with what I needed! Dave Deckerd in the Service Dept.! I was so relieved when he worked his magic to do what needed to be done, plus patiently demonstrated my Lincoln's features to me! He truly was worth the 1 hour drive it took me to get there! Thanks Dave! His trainee Hayley was lovely & fun, so keep up the good work LaFontaine:)

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DealerRater Sep 25, 2023

Everything was good with my truck purchase. From the salesman to the day I picked it up everything went smooth.

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DealerRater Sep 11, 2023

Made buying my vehicle easy and convenient. Would always buy from them. Thank you again.

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DealerRater Sep 7, 2023

I’ve been working with Ryan Van for several years. This is my fifth car leaving fromLA Fontaine. Great Service and always there to assist me with any questions I may had.

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DealerRater Sep 3, 2023

Steve at LaFontaine Ford was exceptional along with the rest of his team. Everything from start to delivery exceeded our expectations! And boy do I love my Bronco!!

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DealerRater Aug 21, 2023

BEST DEALERSHIP IN GRAND RAPIDS! HIGHLY RECOMMEND! EXCELLENT STAFF AND VERY EASY TO WORK WITH!

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DealerRater Aug 1, 2023

Great customer service. Dan Cheney made sure we got the best deal and delivered the car same day!

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DealerRater Jul 22, 2023

Great place to buy a car, Staff is great and the process is painless. Service department takes care of you quickly and seamlessly.

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DealerRater Jul 14, 2023

Thank you, LaFontaine, for being a company who values the customer more than the sale. As a woman purchasing a car by herself, I felt heard and respected by my sales manager, Michael W., knew I was being treated fairly by Ray N., and loved meeting Pat and Ben who were kind and entertaining concierge.

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DealerRater Jul 10, 2023

Brad our sales agent very professional and I have recommended family and friends to see Brad.

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DealerRater Jun 30, 2023

My salesman even after the sale was complete made himself available to me for anything I needed, and I needed some help, it wasn't only a phrase ge used he actually helped me and personally delivered missing items to my house.

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DealerRater Jun 15, 2023

This is my first time buying a vehicle from LaFontaine Ford/Lincoln, and it will not be my last! This was the quickest and most seamless car buying experience I have been through in decades. All staff were extremely personable and knowledgeable about the process and showing the new amenities of my 2023 Lincoln Nautilus. Randy Riley was a great sales person from beginning to end!

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DealerRater May 12, 2023

Brad at the Flushing location made the buying process very easy and quick which is very hard to come by! Looking forward to buying my next vehicle from Brad at LaFontaine. Highly recommend him.

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DealerRater May 10, 2023

Very helpful and friendly. They found the perfect car for me as and I drove it home the same day.

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DealerRater May 9, 2023

My sales person was Emily Meekhof. Emily searched until she found just the right car for me, and had it sent from another dealer. I highly recommend Emily if you’re looking for a new or used car!

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DealerRater Mar 6, 2023

Great to deal with. Love my new bronco! Joint dealership deal but everything was flawless

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DealerRater Feb 23, 2023

Was our Best New Car Purchase yet! No pressure Sale, our Salesman Chris was so helpful and answered everything we needed to know about our Bronco!

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DealerRater Feb 17, 2023

The team at Lafontaine always delivers. Beau specifically has helped me with several Cadillac Escalades over the years including one delivered on Christmas Eve with a big red bow on it.

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DealerRater Feb 1, 2023

I worked with Dan to get a great deal on a 2023 truck. He was very responsive from the get go and has followed up after the purchase to make sure everything is going smoothly with my vehicle. All around great experience.

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DealerRater Sep 1, 2022

One of the smoothest and quickest transactions I have had purchasing/leasing a vehicle from a dealership. Appreciate everyone's support and efforts.

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DealerRater Aug 13, 2022

We deal with Randy and he is very patient and helpful. It’s a nice experience every time.

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DealerRater Jun 10, 2022

LaFontaine had a vehicle and delivered that vehicle to match my timing requirements. I needed a vehicle to replace my lease which my grandson bought. He was coming home from a deployment in Okinawa. Now he and I have vehicles.

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DealerRater May 27, 2022

Chris is an amazing salesman. Goes above and beyond for his customers. Will send people to him that is looking for a vehicle.

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DealerRater Apr 18, 2022

Ha was the best sales rep ever! She is super informative and responsive and we loved going through the process with her.

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DealerRater Apr 7, 2022

Very helpful and friendly staff. Great selection of cars. They work with you to find you what you're looking for, help with financing and find you a great deal!!! Highly recommend!

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DealerRater Apr 2, 2022

I've purchased a Buick Envision Avenair and have been waiting since mid October. I've since purchased my 2019 Edge Titanium because I needed a car to drive until my Buick comes in. I will be selling the Edge once I receive my new Buick from LaFontaine. Your sales force has been very helpful.

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DealerRater Dec 20, 2021

Exceptional customer service! Very fast service! Will definitely return and reference customers here! Service advisors and manger are excellent!

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DealerRater Dec 9, 2021

Always treat me good. I always put in a good word about the dealership and my salesman.

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DealerRater Nov 9, 2021

The guys at the dealership did a great job taking care of my car and keeping me updated with the process. They worked quickly while not compromising the quality of their work. Jim did a great job explaining everything that needed to be done to make my car safe.

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DealerRater Nov 6, 2021

Very friendly and courteous staff, willing to "go the extra mile" to be sure we were completely satisfied. And we are!

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DealerRater Oct 27, 2021

Randy Riley my sales associate was extremely helpful and kept me informed throughout the entire process. This was especially important as I was purchasing the car online and having it delivered to my home over 60 miles away. Delivery was very prompt. A few minor hiccups with the incorrect key fab, but dealership working on replacement.

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DealerRater Sep 28, 2021

I appreciate Tony and his attention to detail and the communication as the staff worked to figure out why my battery kept dying. The staff came to my house 2 times to either start my car, drop it off or give me a ride to the dealership. Tony has changed my mind about taking my care to LaFontaine Ford Flushing. Before he became Service Manager I was looking to get my repairs done elsewhere.

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DealerRater Sep 20, 2021

First time there with my car. Good service people are friendly and I like the video of my service

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DealerRater Sep 9, 2021

Courtesy, friendly, know you on first name basic right away. Has free car pick up for repairs when couldn’t get to it, diversity team.

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DealerRater Aug 27, 2021

My experience here has absolutely blown other dealerships out of the water. Found my family!

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DealerRater Jun 5, 2021

They went out of their for me from Demo to finance, I will highly recommend and purchase from the flushing team. They are awsome. I will be back !!!!

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DealerRater Apr 26, 2021

Purchased a 2020 Ford Edge Titanium from LaFontaine very recently. My wife and I were treated very well by everyone at the dealership. Our salesman, Drew, was exceptional. I can't think of anything that could have been done any better. So far, our Edge has been everything we expected!!

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DealerRater Aug 20, 2020

Salesman Randy was very helpful and knowledgeable. All the vehicles features were explained. Have worked with body shop also and everything was smooth and easy there too

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DealerRater Mar 11, 2020

Bought Silverado from there and the experience was great randy my salesman was very professional. Had to bring the truck back because of transmission and it took longer to fix then expected and was very upset. But despite me being angry with them they assured me that the process with the warranty takes time and it will be fixed asap. Jim in service was very calm and professional the whole time I dealt with him. The owner got word of me being upset and called me personally to assure me that he cared for me as a customer. That surprised ...

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DealerRater Jun 18, 2019

Had a fender-bender, hit by someone not paying attention. Went to Delehanty, worked with Ken Holleman in the body shop. Excellent, friendly and thoughtful service. You can tell when someone likes their job and care about providing the best service to guests. He treated us like family. We like that. Thanks Ken!

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DealerRater Jan 9, 2018

I leased my 2018 Ford Fusion from Randy Riley. Exceptional service that I received from him. I will be back again for my next vehicle.

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DealerRater May 29, 2014

I bought 2 new vehicles from Dave this month. I bought a new 2014 fusion for my wife, and a new F150 for myself. Dave was very courteous, knowledgeable, and very down to earth. No one applied any pressure for us to buy anything. Very helpful folks. Thank you. I would highly recommend them to anyone.

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DealerRater Feb 17, 2012

I recently bought a used Pontiac G6. I was very pleased with every aspect of the car. It was clean, well maintained, and had a low price. The customer service at the dealership was the best I have encountered.

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DealerRater Jul 27, 2011

I would recommend Mike Henderson and Delehanty Ford to everyone looking for a new Ford. Very professional through the entire process. I have the car and payment that meets my budget. Go check them out,you won't be disappointed. Tom Grand Blanc,Mi.

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DealerRater Mar 20, 2011

I went into the dealership to order a 2011 Ford Fusion Hybrid. Gary suggested I wait and see if he could find one from another deal first. Two days later I was driving my Ford!!! Gary was very nice and accommodating if I said no to something that was it he never tried to push anything on me that I did not want. He knew I was taking the morning off from work to pick up my new car and as promised all the paper work was done all I had to do was sign my name a couple of times ...

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